need help

i receive Q A120 mobile in logo hang fault from Customer after try to flash with CM2mtk it's become dead and now cann't be flash can some one plz tell me is it software fault aur hardware

here is flash try logs:-

Code:

  Operation : Flash [ v1.37 ]

======= Flash
1. Power Off Phone , Remove battery , Insert back
2. Insert USB cable. In some cases require hold BootKey

Wait for phone...
Phone found! [ 20 ]
Sync...
Inital regs read done
Boot Info : 
BB_CPU_ID : 6572
BB_CPU_HW : CA01
BB_CPU_SW : 8A00
BB_CPU_SB : 0000
BB_CPU_NM : [MediaTek] MT6572_S00
Processing BROM stage
BLVersion : 0x01
SecCfgVal : 0x00000000
BromVersion : 0xFF
BLVersion : 0x01
Preloader Status : Alive
Processing DA stage
DA Select done , sending 
DA Ver : MTK_AllInOne_DA_v7.1533.03
NAND_ID : 00000000000000000000000000000000
eMMC_ID : 90014A4834473164048600A30054319D
DA Stat : v4.2 on BBID : 0x88
DA Sent. Configure setting now ... 
DA started successuflly
eMMC FlashIC initialized
[eMMC] : FLASH_VEN : 0090 , OEM : 014A
[eMMC] : FLASH_INF : [HYNIX] , d1G4
[eMMC] : FLASH_CID : 90014A4834473164048600A30054319D
[eMMC] : FLASH_EXT : 0x00200000 , 0x00200000 , 0x00200000
[eMMC] : FLASH_LEN : 0x00000000E7000000
[eMMC] : FLASH_UCP : 3696 MiB
INT RAM    : 0x00020000
EXT RAM    : 0x20000000
BOOT TYPE  : EMMC_FLASH_BOOT
SOC VERIFY : C1
Boot Ok!

ScatCFG : BaseBand : MT6572 , Project : s4031a , Storage : EMMC
Setting : Flash Pre-Erase (Safe) : Enabled
Setting : AFF verify :  Enabled

BL : Check HW compatibility
BL : BBID supported by BootLoader!
BL : Check eMMC compatibility
BL : eMMC supported by BootLoader!

BL : BatteryLevel : 3670 mV
BL : BatteryLevel Ok

BL : Flash Pre-Erase
Total blocks to Erase : 2
Erase : 0x0000000000600000-0x0000000000100000
Erase : 0x0000000002300000-0x00000000E1300000
Flash Pre-Erase Done, time used : 00:00:22

SecCfg Passed , 1799
BMT remark not need. Will skip
Sending Preloader ... 
Use : preloader_s4031a.bin
Preloader Init Failed! Looks like HW error or incompatible image
ErrCode : 

Done!
Elapsed: 00:00:49
Reconnect Power/Cable!

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need help