old Bell iPhone order not unlocked

I sent email 2 days ago. Looking for resolution. Either unlock or refund please

Your order has been successfully processed. The details of your order can be found below:
Service: Bell Canada unlock iphone 3gs/4/4s/5/5s/5c/6/6+ All IMEI Premium - [Submission ON]
IMEI #: 013986004809369
Details: Unlocked
Order Date: 2015-06-09 08:09:17

This entry passed through the Full-Text RSS service - if this is your content and you're reading it on someone else's site, please read the FAQ at http://ift.tt/jcXqJW.

old Bell iPhone order not unlocked