Cannot found card and activate the card

Hi

I just received new box try to activate it but cannot found card ..

Searching for server...
Trying connect to server support.octoplusbox.com:4000...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support.octoplusbox.com:443...
Exception: Socket Error # 10061
Connection refused.
Server is offline
Trying connect to server support2.octoplusbox.com:4000...
Server is online
Server greeting: "Card updates server v.2.2"
Testing connection...
OK
Checking validity...
OK
Checking your cards...
Searching installed cards...
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed

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Cannot found card and activate the card